It is the most amazing experience and you simply have to go there to see it for yourself.
I decided to make a booking for the extremely busy time of 7pm, just before sunset.
We arrived and there was an enormous cue of people waiting to get in and we were able to walk right in.
The table I got was not what I requested but it was nice anyway, we could see the view but not the sunset.
Our waiter was very friendly and he got our drinks right away, we asked questions about the menu and he was helpful.
I ordered a lamb shank and after about a half hour, the waiter told me that it was not ready and it would not be ready anytime soon.
My next choice was a sirloin steak with a Truffle sauce that I ordered under pressure but ordered it because of my curiosity in the Truffles.
Whilst looking around I noticed that the front cue was gone and the restaurant was not full, which was odd because there were so many people requesting tables.
The music was the trance type which is usually okay if it is played as background music, which it was not and my ear was right below the speaker.
As we had a baby with us at the table, I asked them to turn the music down and the waiter returned from asking the manager who said that she cannot do it.
We also had to wait for the baby seat, which we requested before making the reservation.
My steak arrived; Sirloin with a hint of butter and what was to be Truffle sauce but all that I could taste was an old leather shoe!
Now I know that Sirloin is not the best cut of meat but I also know when it has been frozen and then suddenly deep fried defrosted! No, no, no!!I sent it back naturally as it was absolutely awful.
The manager came to the table and told me that the chef had tasted my steak and it wasn't as tough as they thought I had said it was.
I then got upset because it was tough, and you don't tell a customer that they are wrong...unless you are 100% sure.
She then proceeded to tell me that I probably assumed it was a Fillet steak which is usually tender and I stopped her right there. I am well aware of the difference between a Sirloin and a Fillet and I also well aware of the cooking cheats that make a steak taste like shoe!
She said that she had been in a steakhouse previously and she knew her steaks and how to cook them.
I eventually just told her that the steak was not done right and I didn't want anything else.
Thankfully she left our table.
Langoustines were ordered and we received five small and tough langoustines with vegetables.
The vegetables were fantastic, absolutely full of taste and not really cooked to crisp but it was nice.
I would not recommend the over priced langoustines which also seemed as though it was frozen and not a fresh item and they were tiny.
Calamari was ordered and that could not be faulted, they were tasty, the portion was a good size and they were soft and perhaps this should be the recommendation at that restaurant.
The view is incredible and the décor is nice, neat and comfortable.
Service was good, the waiter was knowledgeable and he arrived with the pre snacks immediately, he also got the baby chair asap.
Management can ruin your business and this woman, should not be a manager especially in the front of house.
You have to ask yourself this; a cue down the stairs and then suddenly an empty restaurant...?
Taking bookings that don't arrive or underestimating the waiting time, which would make anyone move on.
The appearance of the manager and her clothing didn't even fit with the restaurant and that sounds like a stupid thing to say but let's put it this way; if you walked into a Burger King and the manager was wearing an elegant dress, you might think it weird and she probably would seem out of place, almost as if she would know nothing about grilling a burger!
This is the same thing, a five star décor, the appearance of an expensive menu and a manager dressed as if she should be working in a burger joint. Once she arrived at our table I assumed she was a tourist.
It is also imperative that as a manger you inform your staff of the 'out of stock" items and perhaps circulate and listen to the music. Are people enjoying it or is it the staff that are enjoying?
The hostess, dressed very elegantly, very welcoming and almost seemed as though she could barely hear with that music.
The food was so underwhelming and I really wanted it to get a 5 star rating but I would go there for the view. It just seems as though they have the idea but the kitchen is underprepared and everything is frozen to cooked...it seems.
Bad management, bad cooking and overpriced!
If you must go there order a drink because I would not think that the food would be consistent.
https://bilboa.co.za/
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